As an Export Coordinator, you will be responsible for the operational and administrative support of the international export process for ARMA and STUDIO AR. You will act as the central point of contact between international sales agents, customers and our internal teams, ensuring the smooth and accurate follow-up of the entire sales process – from order processing and customer communication through to delivery, payment and after-sales.

• Maintain daily contact with international sales agents and customers regarding ongoing orders, deliveries, stock availability, payments and other operational matters.     
• Prepare, check and send order confirmations, ensuring all orders are processed accurately and efficiently.
• Monitor the progress of orders throughout the entire order-to-delivery process, identifying and following up on any discrepancies, delays or issues.
• Manage accounts receivable by monitoring payment status and following up on outstanding payments.
• Track deposits and outstanding balances and release orders for delivery once payment requirements have been met.
• Handle customer complaints, returns and other operational issues, ensuring these are resolved efficiently and professionally.
• Identify and evaluate discrepancies, challenges and performance after each sales season, and use these insights to improve future processes.
• Process, maintain and structure sales data by customer, sales agent, market and/or
collection.

• Bachelor’s degree or equivalent level of education.
• 1–3 years of experience in a similar back-office, order management or customer service role.
• You are accurate, proactive and have a hands-on mentality.
• You are service-oriented, decisive and able to perform well in a fast-paced and dynamic environment.
• Strong communication skills and the ability to remain calm and effective under pressure.
• Excellent command of English, both written and spoken.
• Strong Excel skills; experience with an ERP system is a plus (e.g. Microsoft Dynamics 365 Business Central, SAP or a similar system).
• Experience in wholesale is a plus.

• A full-time position within a growing, international company.
• A young, ambitious and collaborative team with an informal and open working
atmosphere.
• Plenty of room to take responsibility, share ideas and grow within your role.
• Fresh lunch every day at the office.
• Regular team activities and Friday afternoon drinks.
• A ClassPass fitness membership, because we value your well-being.
• The option to lease a bike through HelloRider.

Founded in 1985 as a family-owned atelier, ARMA has built decades of expertise in leather, shearling and suede. Now led by the second generation, the brand continues to evolve – balancing heritage craftsmanship with a refined, modern perspective. Through material innovation and a focus on timeless silhouettes, ARMA translates leather into contemporary essentials.

Founded in 2018, STUDIO AR was born from a vision to create feminine, effortlessly cool and endlessly wearable pieces. As a sister brand to ARMA, our roots run deep – drawing on decades of craftsmanship and expertise in leather since 1985.

Does this sound like the right opportunity for you? Apply now via HR@armaleder.nl with your CV and motivation letter.