REFUNDS
How long after I complete a purchase can I receive a refund?
Your order will be accepted for refund or exchange when the item is shipped back within 14 days from the delivery date.
How long does it take to receive my refund?
We aim to issue refunds as quickly as possible. You should receive your refund within 10 business days after your return package has arrived at our headquarters.
Do I get the whole amount refunded?
Yes, but you are responsible for any diminished value of the goods resulting from handling beyond what is necessary to determine their nature, characteristics, and functionality.
Need more help? Contact our customercare team via the button below:
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New collections just released - Shop now
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New collections just released - Shop now
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New collections just released - Shop now
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Spend €0 more for free shipping.Congratulations! Your order qualifies for free shipping
New collections just released - Shop now
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New collections just released - Shop now
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New collections just released - Shop now
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Spend €0 more for free shipping.Congratulations! Your order qualifies for free shipping
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New collections just released - Shop now
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Spend €0 more for free shipping.Congratulations! Your order qualifies for free shipping
New collections just released - Shop now
Use code TENOFF for 10% off first purchase