RETURNS & EXCHANGES

RETURNS & EXCHANGES

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the products to our webshop for free if coming from the EU. We would like you to have a pleasant experience shopping with us and this is why we offer a return service, which is both convenient for you and free of charge. You have the right to return you order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

If you would like to cancel your order, you can do so up to four hours after placing it. Please contact our customer service. This is possible during business hours (Mon to Fri from 9:00-17:00) or by calling +31 (0)20 659 1111. During the sale you can cancel your order up to one hour after placing it.

1. Log your return

2. Pack your items

Place the item(s) you would like to return back in the box you received.

3. Send your package

Take your package to your preffered drop off point or wait for your pick up.

4. Refund or exchange

You will receive a refund within 14 working days after arrival.

How to return

1. Log into our return portal with your order number and email address.

2. Select the items you wish to return or exchange and choose a reason for why you are returning them.

3. Pack your items. you can re-use the ARMA packaging the order was sent in or any other solid box for the return.

4. Drop your package off at your nearest drop-off point or wait for your pick up.

5. As soon as our distribution center has received your return, you will receive within 14 working days a refund.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return option 1: refund

A refund is considered a "normal return." When registering your return, you can select the option for a refund in Returnista for your recent order.

Once your order has arrived at our warehouse, we will process the refund within 10 working days. The amount will be credited to your original payment method. If you used store credit for your payment, the refunded amount will be returned to you as store credit.

Return option 2: exchange

If you like the item you received but the size isn't quite right, you have the option to exchange it. Exchanges are only possible for the exact same item and color but in a different size. If the desired size isn’t available when completing your exchange request, it means the product is out of stock in that size. In that case, you can choose another return option, such as store credit.

If you are able to select the size you want to exchange it for, you can send the parcel back to us. After our warehouse has unpacked your package within 10 working days, your exchange will be sent to you. You will also receive a new ordernumber and trackingcode to track your package.

Return option 3: store credit

If you wish to return your items for a different size or color, we recommend this option. Also choose this option if you shop regularly and have a few more items you would like. Instead of receiving a refund, you will receive store credit, which can be used as a payment method for your next purchase.

The advantage of store credit is that we add an extra €5.95 to your original refund amount. Simply return the package to our warehouse, and we will process your return within 10 working days. Once processed, you will receive the store credit via email.

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