FAQ

ABOUT US 

Where are your physical stores located?
At this moment, ARMA has no physical stores. We are sold exclusively through selected retailers around the world.

Where can I buy ARMA?
You can purchase ARMA through the retailers and stores that carry our collections. Click here to see a full list of our retail locations.

Will COVID-19 affect my ARMA order?
Our top priority at ARMA is the well-being of our staff and clients. At this moment the regulations concerning the COVID-19 virus has no effect for the processing of your order.

Does ARMA offer sales online?
ARMA offers a twice annual sale starting somewhere in December and June. Click here if you would like to receive a notification when our sale starts. 

How do I sign up for the ARMA newsletter?
You can sign up for our newsletter here. 

How do I get in contact with ARMA?
You can reach us by sending an e-mail to customerservice@armastore.com. Our customer care team is available to assist over email between 09:00 to 18:00 CET Monday to Friday. We are closed during weekends and Dutch bank holidays. 

How many collections come out every year?
Every year, we introduce two ARMA ready-to-wear collections. 

ACCOUNT

 

What is an ARMA account?
In order to place an order in our webshop we ask you to create an ARMA account. This is a personal account where you can track your orders, arrange a return and manage your newsletter subscription. 

How do I unsubscribe to the ARMA newsletter?
If you no longer wish to receive our e-mails, please head to the bottom of the last e-mail you’ve received from us. Click unsubscribe to remove yourself from our mailing list. 

I forgot my password, how do I log in?
Click ‘’Account’’ at the top right of the ARMA.store website, then click ‘’forgotten your password?’’. After entering the email address linked to your account, an email will be sent  allowing you to re-set your password. 

PAYMENT

 

What types of payment does ARMA offer?
For online purchases, ARMA accepts the following forms of payment: 

iDEAL
Mastercard
American Express
Visa
giropay
paypal

Can I use multiple methods of payment?
At this time, we only accept one form of payment per order.

Do you accept gift cards?
At this moment, ARMA does not accept or sell giftcards. 

Is VAT included in the final price and how do I claim VAT back?
VAT is applied to all the product prices that are shown on the website. At this moment we do not offer any tax refund on items purchased at ARMA.

What currencies can I pay in?
EURO is the only available currency to pay in. 

ORDERS

 

Can I cancel or modify my order?
Orders cannot be cancelled or modified once they have been placed. If you would like to return your item, please take a look at our returns section.

Where can I check the status of my order?/ How do I track my order?
You can track the shipment of your order via the tracking number provided by the courier. If you have an ARMA account, you can find the status of your order under ‘My orders’ in your account. 

I have not received an order confirmation.. what should I do?
The e-mail confirmation that is send after you have placed your order might take a couple of minutes to show up in your e-mail box. You could try checking your spam inbox, as the message may have been delivered there depending on your e-mail settings. If you haven’t received your confirmation e-mail after that, please get in contact with us.

PRODUCTS/MATERIAL

 

How do I know my size?
Please refer to our size guide here

Are ARMA products made of real leather?
Yes. All ARMA products are made of real leather, suede or shearling. 

What leather is used to make ARMA products?
At ARMA, we use different types of leather qualities to create our collections. Our current collection exists of the following leather types: Shearling, (goat) suede and lamb leather. 

How do I treat my ARMA items?
ARMA products are made with the highest quality materials, design and craftmanship. All of our items are made from genuine leather, suede or shearling. 

Taking care of leather items is essential, as it is a material that evolves over time. Please refer to the following advice when caring for our items: 

Shearling or sheepskin: Before wearing shearling, we recommend that you treat it with a water-repellent spray. Spray it at around 30cm from the jacket on the fabric, and let it airdry after (preferably outside). If your coat unexpectedly becomes really wet, please shake off the excess water and blot dry with a clean towel. Please always store your shearling items hanging.

Suede: Before wearing suede items, we recommend that you treat them with a water-repellent spray. Spray it at around 30cm from the jacket on the fabric, and let it airdry after. Avoid prolonged exposure to sun- or artificial light and moisture. When storing your suede items, please use a cloth or cotton garment bag, do not use a plastic bag. Please always store your suede items hanging. 

Leather: Before wearing leather items, we recommend that you treat them with a water-repellent spray. Spray it at around 30cm from the items on the fabric, and let it airdry after. Avoid prolonged exposure to sun- or artificial light and moisture. Please always store your leather items hanging.

Stretch Leather: Stretch leather is a material we mostly use for our trousers. This is the only material that you are able to machine wash yourself. Please refer to our stretch leather washing guide here. Before wearing these items, we recommend that you treat them with a water-repellent spray. Spray it at around 30cm from the items on the fabric, and let it airdry after. Avoid prolonged exposure to sun- or artificial light and moisture.

Wool: To clean your wool items, we strongly advise you to bring them to a dry cleaning service. Please do not machine wash our wool items, as they can shrink, loosen, crack, stretch and even dissolve since the fabric is not suitable for this treatment. 

Please note that our none of our items (with the exception of stretch leather) can be machine washed. For cleaning or removing stains we advise you bring them to a professional leather specialist. Wool items can be be brought to a dry cleaner. 

Recommended water-repellent spray for our products here

How do I wash my ARMA items?
All ARMA items are made from genuine leather, suede or shearling. Products made from these materials cannot be washed in a washing machine. For cleaning or removing stains we advise you bring them to a professional leather specialist. Wool items can be be brought to a dry cleaner.

When wearing your ARMA items regularly, we advise you to hang them outside (in dry weather) once in a while to get rid of possible smell. 

Does ARMA offer an alteration service?
At this moment, ARMA does not offer an alteration or personalization service. 

How do I repair an ARMA item?
Please contact our customer service at customerservice@armastore.com for questions regarding the repair process of ARMA items. 

SHIPPING

 

Where does ARMA.com deliver?
Armastore.com currently ships orders to the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovenia Spain and Sweden. 

Which shipping options are available and what are the shipping costs?
Armastore.com offers complimentary standard shipping within The Netherlands. All domestic orders are sent with DHL You will get a notification by mail or SMS when your package is ready for pickup.

International orders are sent with DHL and are delivered to the adress specified at checkout. For deliveries outside The Netherlands a delivery charge will apply. The carrier charges will depend on the destination country. Please find details below.

The Shipping cost to Austria, Belgium, Czech Republic, France, Germany, Italy, Luxembourg and Poland are €10 

The Shipping cost to Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland,  Latvia, Lithuania, Malta, Portugal, Romania, Slovenia Spain and Sweden are €15

Delivery is in 3-5 working days.

How do I change my shipping address?
Please reach out to us as soon as possible via the contact details at the bottom of this page.

What courier company do you ship with?
Orders from our webshop are shipped with DHL Parcel.

Are there additional costs when my order arrives
All duty and tax/VAT will be calculated and paid during checkout, so there will be no additional costs due upon delivery. If you would like more information please contact Customer Service at customerservice@armastore.com

RETURNS

 

How do I return an item bought on arma.store?
To file a return on your online order, please follow the following steps:

  • Fill out the return/exchange form that you have received with your order.
  • Place the items you wish to return and the filled-in return form in a suitable box (f.e. the one you got from ARMA).
  • Attach the address label to your package and bring it to your nearest DHL Pick-up point or ups access point depending on your return address label.

You can now send the items back to us. Returning a product for a refund is complimentary. Please use the return sticker included in your box to return the articles via A DHL PICK-UP POINT OR AN UPS ACCESS POINT DEPENDING ON YOUR RETURN ADDRESS LABEL.

If you lost your pre-paid label or if you have questions or more information, please get in touch with our Customer Service team via customerservice@armastore.com

What is your return policy?
Your order will be accepted for refund when the item is in original condition and packaging, shipped back within 14 days from the delivery date. The item(s) must return to us with original tags attached and accompanied by the receipt or return form. We will not accept any items that have been worn, washed, or altered in any way. 

When will I receive my refund?
We aim to issue refunds as quickly as possible. You should receive your refund within 14 business days after your returned items are collected at our headquarters. 

Can I return a sale item?
Yes. Sale items can be returned under our regular return policy.

GENERAL TERMS AND CONDITIONS FOR CONSUMERS OF ARMA LEDER B.V.

ARTICLE 1 – DEFINITIONS

FOR THE PURPOSES OF THESE TERMS AND CONDITIONS:

  1. SUPPLEMENTARY AGREEMENT: AN AGREEMENT WHEREBY THE CONSUMER ACQUIRES PRODUCTS, DIGITAL CONTENT AND/OR SERVICES IN CONNECTION WITH A DISTANCE CONTRACT AND THESE GOODS, DIGITAL CONTENT AND/OR SERVICES ARE SUPPLIED BY THE TRADER OR BY A THIRD PARTY ON THE BASIS OF AN AGREEMENT BETWEEN THAT THIRD PARTY AND THE TRADER;
  2. REFLECTION PERIOD: THE PERIOD WITHIN WHICH THE CONSUMER CAN EXERCISE HIS RIGHT OF WITHDRAWAL;
  3. CONSUMER: THE NATURAL PERSON WHO IS NOT ACTING FOR PURPOSES RELATED TO HIS TRADE, BUSINESS, CRAFT OR PROFESSION;
  4. DAY: CALENDAR DAY;
  5. RIGHT OF WITHDRAWAL: THE POSSIBILITY FOR THE CONSUMER TO WAIVE THE DISTANCE CONTRACT WITHIN THE REFLECTION PERIOD;
  6. ENTREPRENEUR: THE NATURAL OR LEGAL PERSON WHO OFFERS PRODUCTS, (ACCESS TO) DIGITAL CONTENT AND/OR SERVICES AT A DISTANCE TO CONSUMERS;
  7. DISTANCE CONTRACT: A CONTRACT CONCLUDED BETWEEN THE ENTREPRENEUR AND THE CONSUMER WITHIN THE FRAMEWORK OF AN ORGANIZED SYSTEM FOR DISTANCE SELLING OF PRODUCTS, DIGITAL CONTENT AND / OR SERVICES, UP TO AND INCLUDING THE CONCLUSION OF THE CONTRACT EXCLUSIVE OR JOINT USE OF ONE OR MORE MEANS OF DISTANCE COMMUNICATION;
  8. MODEL REVOCATION FORM: THE EUROPEAN MODEL REVOCATION FORM INCLUDED IN ANNEX I OF THESE CONDITIONS. ANNEX I OF THESE CONDITIONS DOES NOT HAVE TO BE MADE AVAILABLE IF THE CONSUMER DOES NOT HAVE A RIGHT OF WITHDRAWAL WITH REGARD TO HIS ORDER;
  9. MEANS OF DISTANCE COMMUNICATION: MEANS THAT CAN BE USED FOR CONCLUDING AN AGREEMENT, WITHOUT THE CONSUMER AND THE

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

ARMA LEDER B.V.
P.O. BOX 286, 1170 AG BADHOEVEDORP
COBBLESTONE STREET 7 1171 XW BADHOEVEDORP
TELEPHONE NUMBER: 020-6599999
E-MAIL ADDRESS: INFO@ARMALEDER.NL
CHAMBER OF COMMERCE NUMBER: 34091624
VAT IDENTIFICATION NUMBER:

ARTICLE 3 – APPLICABILITY

  1. THESE GENERAL TERMS AND CONDITIONS APPLY TO EVERY OFFER OF THE ENTREPRENEUR AND TO EVERY DISTANCE CONTRACT CONCLUDED BETWEEN ENTREPRENEUR AND CONSUMER

ARTICLE 4 – THE OFFER

  1. IF AN OFFER HAS A LIMITED PERIOD OF VALIDITY OR IS MADE SUBJECT TO CONDITIONS, THIS WILL BE EXPLICITLY STATED IN THE OFFER.
  2. THE OFFER CONTAINS A COMPLETE AND ACCURATE DESCRIPTION OF THE OFFERED PRODUCTS, DIGITAL CONTENT AND/OR SERVICES. THE DESCRIPTION IS SUFFICIENTLY DETAILED TO ENABLE THE CONSUMER TO MAKE A PROPER ASSESSMENT OF THE OFFER. IF THE ENTREPRENEUR USES IMAGES, THESE ARE A TRUE REPRESENTATION OF THE PRODUCTS, SERVICES AND / OR DIGITAL CONTENT. OBVIOUS MISTAKES OR OBVIOUS ERRORS IN THE OFFER DO NOT BIND THE ENTREPRENEUR.
  3. EACH OFFER CONTAINS SUCH INFORMATION THAT IT IS CLEAR TO THE CONSUMER WHAT RIGHTS AND OBLIGATIONS ARE ATTACHED TO THE ACCEPTANCE OF THE OFFER.
  4. ACTIONS AND OFFERS ARE VALID AS LONG AS STOCKS LAST.

ARTICLE 5 – THE AGREEMENT

  1. THE AGREEMENT IS CONCLUDED, SUBJECT TO THE PROVISIONS OF PARAGRAPH 4, AT THE TIME OF ACCEPTANCE BY THE CONSUMER OF THE OFFER AND COMPLIANCE WITH THE CONDITIONS SET.
  2. IF THE CONSUMER HAS ACCEPTED THE OFFER ELECTRONICALLY, THE TRADER WILL IMMEDIATELY CONFIRM RECEIPT OF ACCEPTANCE OF THE OFFER ELECTRONICALLY. AS LONG AS THE RECEIPT OF THIS ACCEPTANCE HAS NOT BEEN CONFIRMED BY THE ENTREPRENEUR, THE CONSUMER MAY DISSOLVE THE AGREEMENT.
  3. IF THE AGREEMENT IS CONCLUDED ELECTRONICALLY, THE TRADER WILL TAKE APPROPRIATE TECHNICAL AND ORGANIZATIONAL MEASURES TO SECURE THE ELECTRONIC TRANSFER OF DATA AND WILL ENSURE A SECURE WEB ENVIRONMENT. IF THE CONSUMER IS ABLE TO PAY ELECTRONICALLY, THE ENTREPRENEUR WILL TAKE APPROPRIATE SECURITY MEASURES.
  4. THE ENTREPRENEUR MAY, WITHIN THE LEGAL FRAMEWORK – TO INFORM THE CONSUMER WHETHER THE CONSUMER CAN MEET HIS PAYMENT OBLIGATIONS, AS WELL AS ALL THOSE FACTS AND FACTORS THAT ARE IMPORTANT FOR A RESPONSIBLE CONCLUSION OF THE DISTANCE CONTRACT. IF, ON THE BASIS OF THIS INVESTIGATION, THE ENTREPRENEUR HAS GOOD GROUNDS NOT TO ENTER INTO THE AGREEMENT, HE IS ENTITLED TO REFUSE AN ORDER OR REQUEST, STATING REASONS, OR TO ATTACH SPECIAL CONDITIONS TO THE IMPLEMENTATION.

ARTICLE 6 – RIGHT OF WITHDRAWAL

  1. THE CONSUMER MAY DISSOLVE AN AGREEMENT REGARDING THE PURCHASE OF A PRODUCT DURING A REFLECTION PERIOD OF AT LEAST 14 DAYS WITHOUT GIVING REASONS. THE ENTREPRENEUR MAY ASK THE CONSUMER FOR THE REASON FOR WITHDRAWAL BUT DOES NOT OBLIGE THE CONSUMER TO STATE HIS REASON(S).
  2. THE COOLING-OFF PERIOD REFERRED TO IN PARAGRAPH 1 SHALL COMMENCE ON THE DAY AFTER THE CONSUMER, OR A THIRD PARTY PREVIOUSLY DESIGNATED BY THE CONSUMER, WHO IS NOT THE CARRIER, HAS RECEIVED THE PRODUCT, OR:
  3. IF THE CONSUMER HAS ORDERED SEVERAL PRODUCTS IN THE SAME ORDER: THE DAY ON WHICH THE CONSUMER, OR A THIRD PARTY DESIGNATED BY HIM, HAS RECEIVED THE LAST PRODUCT. THE ENTREPRENEUR MAY, PROVIDED HE HAS CLEARLY INFORMED THE CONSUMER ABOUT THIS PRIOR TO THE ORDERING PROCESS, REFUSE AN ORDER FOR MULTIPLE PRODUCTS WITH A DIFFERENT DELIVERY TIME.
  4. IF THE DELIVERY OF A PRODUCT CONSISTS OF SEVERAL SHIPMENTS OR PARTS: THE DAY ON WHICH THE CONSUMER, OR A THIRD PARTY DESIGNATED BY HIM, HAS RECEIVED THE LAST SHIPMENT OR THE LAST PART; IN AGREEMENTS FOR REGULAR DELIVERY OF PRODUCTS DURING A CERTAIN PERIOD OF TIME: THE DAY ON WHICH THE CONSUMER, OR A THIRD PARTY DESIGNATED BY HIM, HAS RECEIVED THE FIRST PRODUCT.

ARTICLE 7 – OBLIGATIONS OF THE CONSUMER DURING THE REFLECTION PERIOD

  1. DURING THE REFLECTION PERIOD, THE CONSUMER WILL HANDLE THE PRODUCT AND PACKAGING WITH CARE. HE WILL ONLY UNPACK OR USE THE PRODUCT TO THE EXTENT NECESSARY TO DETERMINE THE NATURE, CHARACTERISTICS AND OPERATION OF THE PRODUCT. THE STARTING POINT HERE IS THAT THE CONSUMER MAY ONLY HANDLE AND INSPECT THE PRODUCT AS HE WOULD BE ALLOWED TO DO IN A STORE.
  2. THE CONSUMER SHALL ONLY BE LIABLE FOR ANY REDUCTION IN VALUE OF THE PRODUCT RESULTING FROM A MANNER OF HANDLING THE PRODUCT THAT GOES BEYOND WHAT IS PERMITTED IN PARAGRAPH 1.
  3. THE CONSUMER IS NOT LIABLE FOR ANY REDUCTION IN THE VALUE OF THE PRODUCT IF THE ENTREPRENEUR HAS NOT PROVIDED HIM WITH ALL LEGALLY REQUIRED INFORMATION ABOUT THE RIGHT OF WITHDRAWAL BEFORE OR AT THE CONCLUSION OF THE CONTRACT.

ARTICLE 8 – EXERCISE OF THE RIGHT OF WITHDRAWAL BY THE CONSUMER AND COSTS THEREOF

  1. IF THE CONSUMER EXERCISES HIS RIGHT OF WITHDRAWAL, HE SHALL REPORT THIS TO THE TRADER WITHIN THE COOLING-OFF PERIOD BY MEANS OF THE MODEL WITHDRAWAL FORM OR IN ANOTHER UNEQUIVOCAL MANNER.
  2. AS SOON AS POSSIBLE, BUT WITHIN 14 DAYS FROM THE DAY FOLLOWING THE NOTIFICATION REFERRED TO IN PARAGRAPH 1, THE CONSUMER SHALL RETURN THE PRODUCT, OR HAND IT OVER TO (AN AUTHORIZED REPRESENTATIVE OF) THE ENTREPRENEUR. THIS DOES NOT HAVE TO BE DONE IF THE ENTREPRENEUR HAS OFFERED TO COLLECT THE PRODUCT HIMSELF. THE CONSUMER HAS IN ANY CASE OBSERVED THE RETURN PERIOD IF HE RETURNS THE PRODUCT BEFORE THE COOLING-OFF PERIOD HAS EXPIRED.
  3. THE CONSUMER SHALL RETURN THE PRODUCT WITH ALL DELIVERED ACCESSORIES, IF REASONABLY POSSIBLE IN ORIGINAL CONDITION AND PACKAGING, AND IN ACCORDANCE WITH THE REASONABLE AND CLEAR INSTRUCTIONS PROVIDED BY THE ENTREPRENEUR.
  4. THE RISK AND BURDEN OF PROOF FOR THE CORRECT AND TIMELY EXERCISE OF THE RIGHT OF WITHDRAWAL LIES WITH THE CONSUMER.
  5. THE CONSUMER BEARS THE DIRECT COSTS OF RETURNING THE PRODUCT. IF THE ENTREPRENEUR HAS NOT REPORTED THAT THE CONSUMER HAS TO BEAR THESE COSTS OR IF THE ENTREPRENEUR INDICATES TO BEAR THE COSTS HIMSELF, THE CONSUMER DOES NOT HAVE TO BEAR THE COSTS OF RETURNING THE PRODUCT.
  6. IF THE CONSUMER WITHDRAWS AFTER HAVING FIRST EXPRESSLY REQUESTED THAT THE PERFORMANCE OF THE SERVICE OR THE SUPPLY OF GAS, WATER OR ELECTRICITY NOT MADE READY FOR SALE IN A LIMITED VOLUME OR SET QUANTITY COMMENCES DURING THE COOLING-OFF PERIOD, THE CONSUMER OWES THE ENTREPRENEUR AN AMOUNT THAT IS PROPORTIONAL TO THAT PART OF THE COMMITMENT THAT THE ENTREPRENEUR HAS FULFILLED AT THE TIME OF WITHDRAWAL, COMPARED TO THE FULL FULFILMENT OF THE COMMITMENT.
  7. IF THE CONSUMER MAKES USE OF HIS RIGHT OF WITHDRAWAL, ALL ADDITIONAL AGREEMENTS WILL BE DISSOLVED BY OPERATION OF LAW.

ARTICLE 9 – OBLIGATIONS OF THE ENTREPRENEUR IN CASE OF REVOCATION

  1. IF THE ENTREPRENEUR’S NOTIFICATION OF WITHDRAWAL BY THE CONSUMER IS MADE POSSIBLE ELECTRONICALLY, HE SHALL SEND AN ACKNOWLEDGEMENT OF RECEIPT WITHOUT DELAY AFTER RECEIPT OF THIS NOTIFICATION.
  2. THE ENTREPRENEUR SHALL REIMBURSE ALL PAYMENTS MADE BY THE CONSUMER, INCLUDING ANY DELIVERY COSTS CHARGED BY THE ENTREPRENEUR FOR THE RETURNED PRODUCT, WITHOUT DELAY BUT WITHIN 14 DAYS FOLLOWING THE DAY ON WHICH THE CONSUMER NOTIFIES HIM OF THE WITHDRAWAL. UNLESS THE ENTREPRENEUR OFFERS TO COLLECT THE PRODUCT HIMSELF, HE MAY WAIT UNTIL HE HAS RECEIVED THE PRODUCT OR UNTIL THE CONSUMER DEMONSTRATES THAT HE HAS RETURNED THE PRODUCT, WHICHEVER TIME IS EARLIER.
  3. THE ENTREPRENEUR USES THE SAME MEANS OF PAYMENT THAT THE CONSUMER HAS USED FOR THE REFUND, UNLESS THE CONSUMER AGREES TO ANOTHER METHOD. THE REFUND SHALL BE FREE OF CHARGE FOR THE CONSUMER.
  4. IF THE CONSUMER HAS OPTED FOR A MORE EXPENSIVE METHOD OF DELIVERY THAN THE CHEAPEST STANDARD DELIVERY, THE PROPRIETOR DOES NOT HAVE TO REIMBURSE THE ADDITIONAL COSTS FOR THE MORE EXPENSIVE METHOD.

ARTICLE 10 – EXCLUSION OF RIGHT OF WITHDRAWAL

  1. PRODUCTS MANUFACTURED ACCORDING TO CONSUMER SPECIFICATIONS, WHICH ARE NOT PREFABRICATED AND WHICH ARE MANUFACTURED ON THE BASIS OF AN INDIVIDUAL CHOICE OR DECISION OF THE CONSUMER, OR WHICH ARE CLEARLY INTENDED FOR A SPECIFIC PERSON, ARE EXCLUDED FROM THE RIGHT OF WITHDRAWAL.

ARTICLE 11 – THE PRICE

  1. DURING THE PERIOD OF VALIDITY STATED IN THE OFFER, THE PRICES OF THE PRODUCTS AND/OR SERVICES OFFERED WILL NOT BE INCREASED, EXCEPT FOR PRICE CHANGES DUE TO CHANGES IN VAT RATES.
  2. CONTRARY TO THE PREVIOUS PARAGRAPH, THE ENTREPRENEUR MAY OFFER PRODUCTS OR SERVICES WHOSE PRICES ARE SUBJECT TO FLUCTUATIONS IN THE FINANCIAL MARKET AND ON WHICH THE ENTREPRENEUR HAS NO INFLUENCE, WITH VARIABLE PRICES. THIS OBLIGATION TO FLUCTUATE AND THE FACT THAT ANY PRICES MENTIONED ARE TARGET PRICES, ARE MENTIONED IN THE OFFER.
  3. PRICE INCREASES WITHIN 3 MONTHS AFTER THE CONCLUSION OF THE AGREEMENT ARE ONLY ALLOWED IF THEY ARE THE RESULT OF STATUTORY REGULATIONS OR PROVISIONS.
  4. PRICE INCREASES FROM 3 MONTHS AFTER THE CONCLUSION OF THE CONTRACT ARE ONLY ALLOWED IF THE ENTREPRENEUR HAS STIPULATED AND:
  5. THEY ARE THE RESULT OF STATUTORY REGULATIONS OR PROVISIONS; OR
  6. THE CONSUMER IS AUTHORIZED TO TERMINATE THE AGREEMENT AS OF THE DAY ON WHICH THE PRICE INCREASE TAKES EFFECT.

THE PRICES MENTIONED IN THE OFFER OF PRODUCTS OR SERVICES ARE INCLUSIVE OF VAT.

ARTICLE 12 – FULFILMENT OF AGREEMENT AND ADDITIONAL GUARANTEE

  1. THE ENTREPRENEUR GUARANTEES THAT THE PRODUCTS AND / OR SERVICES MEET THE AGREEMENT, THE SPECIFICATIONS STATED IN THE OFFER, THE REASONABLE REQUIREMENTS OF RELIABILITY AND / OR USABILITY AND THE DATE OF THE CONCLUSION OF THE AGREEMENT EXISTING LEGAL PROVISIONS AND / OR GOVERNMENT REGULATIONS. IF AGREED, THE ENTREPRENEUR ALSO GUARANTEES THAT THE PRODUCT IS SUITABLE FOR OTHER THAN NORMAL USE.
  2. AN ADDITIONAL GUARANTEE PROVIDED BY THE ENTREPRENEUR, HIS SUPPLIER, MANUFACTURER OR IMPORTER NEVER LIMITS THE LEGAL RIGHTS AND CLAIMS THAT THE CONSUMER CAN ASSERT AGAINST THE ENTREPRENEUR ON THE BASIS OF THE AGREEMENT IF THE ENTREPRENEUR HAS FAILED TO FULFILL HIS PART OF THE AGREEMENT.
  3. EXTRA GUARANTEE IS UNDERSTOOD TO MEAN ANY COMMITMENT OF THE ENTREPRENEUR, HIS SUPPLIER, IMPORTER OR PRODUCER IN WHICH THE ENTREPRENEUR GRANTS THE CONSUMER CERTAIN RIGHTS OR CLAIMS THAT GO BEYOND WHAT THE CONSUMER IS LEGALLY OBLIGED TO IN THE EVENT THAT THE ENTREPRENEUR HAS FAILED IN THE PERFORMANCE OF HIS PART OF THE CONTRACT.

ARTICLE 13 – DELIVERY AND EXECUTION

  1. THE ENTREPRENEUR WILL TAKE THE UTMOST CARE IN RECEIVING AND EXECUTING ORDERS OF PRODUCTS AND IN ASSESSING APPLICATIONS FOR THE PROVISION OF SERVICES.
  2. THE PLACE OF DELIVERY IS THE ADDRESS THAT THE CONSUMER HAS MADE KNOWN TO THE ENTREPRENEUR.
  3. SUBJECT TO WHAT IS STATED IN ARTICLE 4 OF THESE GENERAL TERMS AND CONDITIONS, THE ENTREPRENEUR WILL EXECUTE ACCEPTED ORDERS EXPEDITIOUSLY BUT AT THE LATEST WITHIN 30 DAYS, UNLESS ANOTHER DELIVERY PERIOD HAS BEEN AGREED. IF DELIVERY IS DELAYED, OR IF AN ORDER IS NOT OR ONLY PARTIALLY CARRIED OUT, THE CONSUMER WILL RECEIVE NOTIFICATION OF THIS NO LATER THAN 30 DAYS AFTER THE ORDER WAS PLACED. IN THAT CASE, THE CONSUMER HAS THE RIGHT TO DISSOLVE THE AGREEMENT FREE OF CHARGE AND ENTITLED TO ANY COMPENSATION.
  4. AFTER DISSOLUTION IN ACCORDANCE WITH THE PREVIOUS PARAGRAPH, THE ENTREPRENEUR WILL IMMEDIATELY REFUND THE AMOUNT PAID BY THE CONSUMER.
  5. THE RISK OF DAMAGE AND/OR LOSS OF PRODUCTS RESTS WITH THE ENTREPRENEUR UP TO THE MOMENT OF DELIVERY TO THE CONSUMER OR A REPRESENTATIVE APPOINTED IN ADVANCE AND MADE KNOWN TO THE ENTREPRENEUR, UNLESS EXPRESSLY AGREED OTHERWISE.

RTICLE 14 – DISCOUNT CODES AND GIFT CARDS

  1. DISCOUNT CODES PROVIDED BY THE ENTREPRENEUR ARE STRICTLY PERSONAL AND NON-TRANSFERABLE.
  2. IN CASE OF MISUSE OF DISCOUNT CODES, THE ENTREPRENEUR RESERVES THE RIGHT TO

ARTICLE 15 – COMPLAINTS PROCEDURE

  1. THE ENTREPRENEUR HAS A SUFFICIENTLY PUBLICIZED COMPLAINTS PROCEDURE AND HANDLES THE COMPLAINT IN ACCORDANCE WITH THIS COMPLAINTS PROCEDURE.
  2. COMPLAINTS ABOUT THE IMPLEMENTATION OF THE AGREEMENT MUST BE SUBMITTED TO THE ENTREPRENEUR WITHIN A REASONABLE TIME AFTER THE CONSUMER HAS DISCOVERED THE DEFECTS, COMPLETE AND CLEARLY DESCRIBED.
  3. COMPLAINTS SUBMITTED TO THE ENTREPRENEUR SHALL BE ANSWERED WITHIN A PERIOD OF 14 DAYS FROM THE DATE OF RECEIPT. IF A COMPLAINT REQUIRES A FORESEEABLE LONGER PROCESSING TIME, THE TRADER WILL RESPOND WITHIN THE PERIOD OF 14 DAYS WITH A NOTICE OF RECEIPT AND AN INDICATION WHEN THE CONSUMER CAN EXPECT A MORE DETAILED ANSWER.
  4. THE CONSUMER SHOULD GIVE THE ENTREPRENEUR AT LEAST 4 WEEKS TO RESOLVE THE COMPLAINT IN MUTUAL CONSULTATION. AFTER THIS PERIOD, A DISPUTE ARISES THAT IS SUBJECT TO DISPUTE RESOLUTION.
  5. IT IS ALSO POSSIBLE TO REPORT COMPLAINTS VIA THE EUROPEAN ODR PLATFORM (HTTP://EC.EUROPA.EU/ODR).

ARTICLE 16 – DISPUTES

  1. AGREEMENTS BETWEEN THE ENTREPRENEUR AND THE CONSUMER TO WHICH THESE GENERAL TERMS AND CONDITIONS RELATE SHALL BE GOVERNED EXCLUSIVELY BY DUTCH LAW.

APPENDIX I: MODEL REVOCATION FORM

MODEL REVOCATION FORM

(ONLY FILL IN THIS FORM AND RETURN IT IF YOU WANT TO REVOKE THE AGREEMENT)

DATE:
ARMA LEDER B.V.
STEVINSTRAAT 7C
1171 XW BADHOEVEDORP
INFO@ARMALEDER.NL

– I/WE* HEREBY GIVE NOTICE THAT I/WE* HEREBY GIVE NOTICE OF OUR AGREEMENT CONCERNING

THE SALE OF THE FOLLOWING PRODUCTS: [PRODUCT DESIGNATION ]*

THE PROVISION OF THE FOLLOWING DIGITAL CONTENT: [DIGITAL CONTENT DESIGNATION]*

THE PROVISION OF THE FOLLOWING SERVICE: [SERVICE DESIGNATION]*, REVOKED/WITHDRAWN*

– ORDERED ON*/RECEIVED ON* [DATE OF ORDER FOR SERVICES OR RECEIPT FOR PRODUCTS]

– CONSUMER(S) NAME
– CONSUMER(S) ADDRESS
– CONSUMER SIGNATURE(S)] (ONLY IF THIS FORM IS SUBMITTED ON PAPER)

* DELETE WHAT IS NOT APPLICABLE OR FILL IN WHAT IS APPLICABLE.

10 + 15 =

PRIVACY STATEMENT ARMA LEDER B.V.

IN THIS PRIVACY STATEMENT WE EXPLAIN HOW ARMA LEDER B.V. PROCESSES YOUR PERSONAL DATA. PERSONAL DATA CONCERNS ALL INFORMATION ABOUT AN IDENTIFIED OR IDENTIFIABLE NATURAL PERSON, ALSO REFERRED TO AS A ‘DATA SUBJECT’. THIS INCLUDES, FOR EXAMPLE, YOUR NAME, TELEPHONE NUMBER, E-MAIL ADDRESS AND YOUR ORDER DETAILS. THIS DOES NOT INCLUDE STATISTICAL DATA THAT WE COLLECT WHEN YOU VISIT OUR WEBSHOP, FOR EXAMPLE, AND THAT CANNOT BE DIRECTLY RELATED TO YOU AS A PERSON. THIS PRIVACY STATEMENT COVERS THE PROCESSING OF PERSONAL DATA OF VISITORS TO OUR WEBSITE, CUSTOMERS AND JOB APPLICANTS.

WE WILL ASK YOUR PRIOR CONSENT FOR THE PROCESSING OF YOUR PERSONAL INFORMATION, UNLESS THE DATA IS NECESSARY FOR THE EXECUTION OF AN AGREEMENT, WE ARE LEGALLY OBLIGED TO DO SO OR IF WE HAVE A LEGITIMATE INTEREST IN DOING SO. IF YOU HAVE GIVEN YOUR CONSENT FOR THE PROCESSING, YOU HAVE THE RIGHT TO REVOKE THIS CONSENT AT ANY TIME.  THE PROCESSING THAT WAS ONLY BASED ON YOUR CONSENT WILL THEN BE DISCONTINUED. HOWEVER, THE WITHDRAWAL OF YOUR CONSENT DOES NOT AFFECT THE LAWFULNESS OF THE PROCESSING BASED ON THIS CONSENT PRIOR TO ITS WITHDRAWAL OR BASED ON A LEGITIMATE INTEREST.

OUR CONTACT DETAILS CAN BE FOUND BELOW:

ARMA LEDER B.V.

P.O. BOX 286, 1170 AG BADHOEVEDORP

COBBLESTONE STREET 7 1171 XW BADHOEVEDORP

TELEPHONE NUMBER: 020-6599999

E-MAIL ADDRESS: [***]@ARMALEDER.NL

CHAMBER OF COMMERCE NUMBER: 34091624

I. WHAT PERSONAL DATA DOES ARMA PROCESS?

PERSONAL DATA OF WEBSITE VISITORS AND CUSTOMERS

CONTACT

YOU CAN CONTACT US BY PHONE, E-MAIL VIA THE CONTACT FORM AND OR VIA THE CHAT FUNCTION. WE ASK FOR YOUR FIRST NAME, LAST NAME, E-MAIL ADDRESS, TELEPHONE NUMBER. WE NEED THESE DETAILS IN ORDER TO CONTACT YOU. WHEN YOU FILL IN THE CONTACT FORM AND PROVIDE US WITH THE ABOVE INFORMATION, YOU GIVE US PERMISSION TO USE IT FOR MAINTAINING CONTACT AND PROVIDING SERVICE. WE WILL NOT USE THIS INFORMATION FOR OTHER PURPOSES.

HOWEVER, IF YOU ARE A CUSTOMER AND PROVIDE PERSONAL DATA AS PART OF OUR SERVICES, WE WILL RETAIN THIS DATA FOR AS LONG AS NECESSARY FOR THESE PURPOSES, UNLESS WE ARE REQUIRED BY LAW TO RETAIN THE DATA FOR A LONGER PERIOD OF TIME. IF YOU ARE NOT A CUSTOMER, WE WILL NOT KEEP YOUR DATA LONGER THAN 3 MONTHS.

IF YOU HAVE CONTACT WITH OUR CUSTOMER SERVICE BY TELEPHONE, DATA ABOUT THIS CONTACT MOMENT CAN BE KEPT, FOR EXAMPLE BY RECORDING YOUR COMMENT, QUESTION OR COMPLAINT, SO THAT WE CAN STILL BE OF SERVICE TO YOU AT A LATER MOMENT. YOUR PHONE CALLS TO OUR CUSTOMER SERVICE CAN ALSO BE RECORDED FOR TRAINING PURPOSES. YOU WILL ALSO BE INFORMED AT THE TIME OF THE PHONE CALL AND BEFORE THE RECORDING STARTS. THE PHONE CALLS WILL BE DELETED WITHIN 3 MONTHS AFTER THEY ARE NO LONGER NEEDED FOR THESE PURPOSES.

COMPLETION OF ORDER

ARMA PROCESSES YOUR PERSONAL DATA IN ORDER TO PROCESS AND DELIVER YOUR ORDERS. IN ORDER TO PROCESS YOUR ORDERS PROPERLY, YOU WILL NEED YOUR FIRST AND LAST NAME, ADDRESS, PAYMENT INFORMATION, E-MAIL ADDRESS AND POSSIBLY YOUR DATE OF BIRTH AND TELEPHONE NUMBER). WE USE THE E-MAIL ADDRESS TO SEND THE ORDER CONFIRMATION AND TO PROCESS ANY (RETURN) REQUESTS.

ACCOUNT

OUR WEBSITE OFFERS YOU THE POSSIBILITY TO CREATE A CUSTOMER ACCOUNT, SO YOU ALWAYS HAVE ACCESS TO YOUR ORDER DATA. YOU CAN ALSO MANAGE (CHANGE, CORRECT AND DELETE OR REVOKE) THE DATA STORED IN YOUR CUSTOMER ACCOUNT AND THE PERMISSIONS YOU HAVE GIVEN. TO CREATE A CUSTOMER ACCOUNT, WE REQUIRE YOUR EMAIL ADDRESS AND A PASSWORD. IT GOES WITHOUT SAYING THAT THE CUSTOMER ACCOUNT IS PROPERLY SECURED.

NEWSLETTER

TO ALWAYS STAY UP TO DATE WITH OUR LATEST PRODUCTS, NEWS ITEMS AND OFFERS YOU CAN SUBSCRIBE TO OUR NEWSLETTER. AFTER YOU HAVE SENT YOUR SUBSCRIPTION TO THE NEWSLETTER, YOU WILL RECEIVE A CONFIRMATION EMAIL IN WHICH YOU WILL BE ASKED TO CONFIRM YOUR SUBSCRIPTION TO THE NEWSLETTER AGAIN. ONLY AFTER ACTIVATING THE CONFIRMATION LINK ARE YOU REGISTERED FOR THE NEWSLETTER (SO CALLED DOUBLE-OPT-IN-PROCEDURE). FOR THE FURTHER DEVELOPMENT OF OUR NEWSLETTER AND FOR STATISTICAL PURPOSES, WE REGISTER VIA OUR NEWSLETTER WHEN AND HOW OFTEN IT IS READ. WE COLLECT THIS INFORMATION IN A PSEUDONYMIZED FORM.

DO YOU NO LONGER WISH TO RECEIVE OUR NEWSLETTERS? TOO BAD, BUT OF COURSE NO PROBLEM. AT THE BOTTOM OF EVERY NEWSLETTER THERE IS A LINK THAT ALLOWS YOU TO UNSUBSCRIBE DIRECTLY OR SEND AN E-MAIL TO [***]. AFTER WITHDRAWAL OF JEW PERMISSION WE WILL REMOVE YOUR EMAIL ADDRESS AS SOON AS POSSIBLE BUT AT THE LATEST WITHIN 4 WEEKS.

II. FRAUD PREVENTION

ARMA MAY PROCESS PERSONAL DATA TO CHECK WHETHER THERE IS AN UNUSUAL ORDERING PROCEDURE (E.G. SIMULTANEOUS ORDERING OF A LARGE NUMBER OF DIFFERENT ITEMS AT THE SAME ADDRESS USING DIFFERENT CUSTOMER ACCOUNTS). FOR THIS PURPOSE, WE PROCESS ALL ORDER DATA AND, FOR EXAMPLE, AN IP ADDRESS. ARMA HAS A LEGITIMATE INTEREST IN CARRYING OUT SUCH A CHECK (E.G. TO PREVENT DEFAULT/IDENTITY THEFT).

III. COOKIES AND SIMILAR TECHNOLOGIES

EACH TIME YOU VISIT OUR SITE, WE AUTOMATICALLY RECORD A NUMBER OF DATA, WHICH WE STORE IN SO-CALLED LOG FILES. THESE LOG FILES MAY CONTAIN THE FOLLOWING DATA:

  • DATE AND TIME WHEN THE SITE WAS REQUESTED
  • NAME OF THE REQUESTED PAGE
  • IP ADDRESS OF THE DEVICE FROM WHICH THE SITE WAS ACCESSED
  • DEVICE ID (ANDROID ID, APPLE ID)
  • SESSION ID
  • BROWSER TYPE AND VERSION USED
  • OPERATING SYSTEM USED
  • REFER (INTERNET PAGE FROM WHICH THE SITE WAS REQUESTED)

WE NEED THIS DATA TO VERIFY THE TECHNICAL POSSIBILITY OF ACCESSING OUR WEBSITE AND TO BE ABLE TO ADAPT THE DISPLAY OF OUR WEBSITE TO THE DEVICE YOU ARE USING TO VISIT THE WEBSITE. IN ADDITION, WE RECORD THIS DATA FOR ERROR RECOVERY AND SECURITY PURPOSES.

IF YOU VISIT ARMA’S WEBSITE, WE USE COOKIES. COOKIES ARE SMALL INFORMATION FILES THAT ARE STORED BY YOUR BROWSER OR APPLICATION ON THE HARD DRIVE OF YOUR DEVICE AND ARE READ BY A BROWSER. WE USE COOKIES TO MAKE THE WEBSITE WORK, TO MEASURE THE EFFECTIVENESS OF THE WEBSITE, AND FOR MARKETING PURPOSES.

FUNCTIONAL COOKIES

FUNCTIONAL COOKIES ARE STRICTLY NECESSARY IN ORDER TO USE THE WEBSITE. OUR WEBSITE USES THESE FUNCTIONAL COOKIES, FOR EXAMPLE, TO REMEMBER WHETHER YOU HAVE ACCEPTED COOKIES AND TO PREVENT YOU FROM HAVING TO CLICK ON THE SAME MESSAGE SEVERAL TIMES.

ANALYTICAL COOKIES

COOKIES CAN BE USED TO MEASURE THE QUALITY AND EFFECTIVENESS OF THE WEBSITE, FOR EXAMPLE BY TRACKING HOW MANY UNIQUE VISITORS VISIT THE WEBSITE, HOW THE WEBSITE VISITORS ENDED UP ON OUR WEBSITE, WHICH PARTS OF THE WEBSITE THEY VISIT AND WHEN. THESE COOKIES CAN ALSO BE USED TO TRACK WHICH VERSION OF THE WEBSITE IS MOST EFFECTIVE.

TRACKING COOKIES

COOKIES USED TO COLLECT CERTAIN INFORMATION TO SEND YOU TARGETED ADS ARE TRACKING COOKIES. THESE COOKIES COLLECT DATA TO DISTINGUISH THE WEBSITE VISITOR FROM OTHER WEBSITE VISITORS. WE WILL ASK FOR YOUR CONSENT BEFORE THESE COOKIES ARE PLACED. YOURONLINECHOICES.COM ALLOWS YOU TO FULLY CONTROL YOUR PREFERENCES FOR INTEREST-BASED ADVERTISING.

YOU CAN USE YOUR BROWSER SETTINGS TO BLOCK OR DELETE COOKIES AUTOMATICALLY. IN THAT CASE, WE CANNOT GUARANTEE THAT ALL SERVICES AND FUNCTIONALITIES OF THE WEBSITE WILL WORK PROPERLY. HOW YOU CAN MANAGE COOKIES DEPENDS ON WHICH WEB BROWSER YOU USE. MORE INFORMATION CAN BE FOUND AT ALLABOUTCOOKIES.ORG.

HERE YOU WILL FIND A COMPLETE LIST OF THE COOKIES WE USE ON OUR WEBSITE: [***]

RATINGS AND REVIEWS

IF YOU ORDER PRODUCTS FROM US, WE CAN SEND YOU AN INVITATION TO GIVE A REVIEW. IF YOU POST A REVIEW, WE WILL ASK FOR YOUR EMAIL ADDRESS, SO WE CAN PREVENT POSSIBLE FRAUD. YOUR EMAIL ADDRESS WILL NOT BE SHOWN ON THE WEBSITE AND WILL NOT BE USED FOR ANY OTHER PURPOSE. WE WILL KEEP YOUR EMAIL ADDRESS INDEFINITELY, AT LEAST UNTIL YOUR (PUBLIC) REVIEW IS REMOVED AT YOUR REQUEST.

GIVING A REVIEW IS NOT MANDATORY. IF YOU WISH TO GIVE A REVIEW, YOU CAN GIVE PERMISSION FOR YOUR FIRST NAME AND SURNAME TO BE SHOWN WHEN POSTING THE REVIEW. YOU CAN ALSO POST THE REVIEW ANONYMOUSLY OR SUBMIT YOUR REVIEW TO US FOR INTERNAL USE AND ANALYSIS.

WE VALUE YOUR OPINION AND ARE HAPPY TO SHARE IT WITH OTHERS SO THAT THEY CAN MAKE AN INFORMED DECISION. WE ALSO USE YOUR REVIEW TO OPTIMIZE OUR SERVICES. IF YOU POST YOUR REVIEW ANONYMOUSLY OR WITH YOUR NAME, WE CAN SHOW IT ON OUR WEBSITE AND VIA [***]. WE DO NOT PROVIDE YOUR EMAIL ADDRESS TO THIRD PARTIES.

ADVERTISING AND MARKETING

IF YOU ARE A CUSTOMER WE CAN SEND YOU OFFERS RELATED TO OUR PRODUCTS. WE DO NOT NEED YOUR PERMISSION TO DO SO. HOWEVER, YOU CAN ALWAYS INDICATE WITH EACH OFFER THAT YOU NO LONGER WISH TO RECEIVE THEM.

PERSONAL DATA OF APPLICANTS

IF YOU WANT TO WORK AT AMRA, PLEASE CHECK OURS REGULARLY TO SEE IF WE HAVE ANY VACANCIES. YOU CAN ALSO INQUIRE IF WE HAVE A SUITABLE VACANCY FOR YOU. IF YOU WANT TO APPLY, WE ASK YOU TO SEND US YOUR NAME AND ADDRESS, YOUR CV AND E-MAIL ADDRESS. WE MAY ALSO REVIEW YOUR LINKEDIN PROFILE OR OTHER SOCIAL MEDIA. WE ASK FOR AND REVIEW THIS INFORMATION IN ORDER TO ASSESS WHETHER YOU ARE SUITABLE FOR THE POSITION.

AT THE END OF THE APPLICATION PROCEDURE, YOUR DETAILS WILL BE DELETED WITHIN 4 WEEKS, UNLESS YOU GIVE PERMISSION TO KEEP YOUR DETAILS FOR ONE YEAR AFTER THE PROCEDURE HAS ENDED.

IV. WITH WHOM DOES ARMA SHARE PERSONAL DATA?

WE DO NOT SELL YOUR INFORMATION TO THIRD PARTIES FOR MARKETING, SALES OR OTHER BUSINESS ACTIVITIES.

SOME OF THE PERSONAL INFORMATION COLLECTED WILL BE SHARED WITH EXTERNAL SERVICE PROVIDERS AND OUR BUSINESS PARTNERS IF REQUIRED FOR THE PERFORMANCE OF AN AGREEMENT, IF WE ARE REQUIRED TO DO SO BY LAW, IF WE HAVE YOUR CONSENT, OR IF WE HAVE A LEGITIMATE INTEREST IN SHARING THIS INFORMATION. WE DO NOT DISCLOSE YOUR PERSONAL INFORMATION TO THESE PARTIES FOR A PURPOSE THAT IS MATERIALLY DIFFERENT FROM THE PURPOSE FOR WHICH IT WAS ORIGINALLY COLLECTED. EXAMPLES OF EXTERNAL SERVICE PROVIDERS INCLUDE CLOUD SERVICE PROVIDERS THAT PERFORM CERTAIN BUSINESS ACTIVITIES FOR US OR PROVIDE SERVICES TO US, COMPANIES THAT MAINTAIN THE WEBSITE AND PROCESS PAYMENT DATA, COMPANIES THAT MAKE IT POSSIBLE TO SEND NEWSLETTERS, COMPANIES THAT DELIVER OUR PRODUCTS TO YOUR HOME AND, FOR EXAMPLE, DEBT COLLECTION AGENCIES. THESE THIRD PARTIES ARE CONTRACTUALLY OBLIGED TO TAKE ADEQUATE MEASURES TO PROTECT YOUR PERSONAL DATA IN ACCORDANCE WITH APPLICABLE LAW. A LIST OF CATEGORIES OF THIRD PARTIES CAN BE FOUND BELOW:

[***]

IF YOUR PERSONAL DATA IS TRANSFERRED TO PARTIES THAT ARE NOT LOCATED IN THE EUROPEAN UNION, WE WILL ENSURE THAT AN ADEQUACY DECISION HAS BEEN MADE BY THE EUROPEAN COMMISSION OR THAT OTHER APPROPRIATE SAFEGUARDS ARE IN PLACE. IF YOU WISH TO ACCESS THESE APPROPRIATE SAFEGUARDS, PLEASE CONTACT US.

V. WHAT RIGHTS DO YOU HAVE WITH REGARD TO THE PROCESSING OF YOUR PERSONAL DATA BY ARMA?

SINCE WE PROCESS YOUR PERSONAL DATA, YOU HAVE CERTAIN SPECIFIC RIGHTS WITH REGARD TO THESE DATA:

  • YOU HAVE THE RIGHT TO BE INFORMED WHETHER OR NOT YOUR PERSONAL DATA IS BEING PROCESSED;
  • YOU HAVE THE RIGHT TO ACCESS YOUR PERSONAL DATA;
  • YOU HAVE THE RIGHT TO HAVE INCORRECT OR INCOMPLETE DATA CORRECTED;
  • YOU HAVE THE RIGHT TO HAVE YOUR PERSONAL DATA REMOVED. WE WILL REMOVE YOUR PERSONAL INFORMATION IN ACCORDANCE WITH YOUR REQUEST AND THE APPLICABLE LAWS AND REGULATIONS;
  • YOU HAVE THE RIGHT TO HAVE THE PROCESSING OF YOUR PERSONAL DATA RESTRICTED UNDER CERTAIN CIRCUMSTANCES;
  • YOU HAVE THE RIGHT TO DIRECTLY TRANSFER THE DATA WE HAVE RECEIVED FROM YOU; AND
  • YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA.

IF YOU WISH TO EXERCISE ANY OF YOUR RIGHTS, PLEASE CONTACT US USING THE CONTACT DETAILS BELOW.

[***]

IN ORDER TO ESTABLISH YOUR IDENTITY, WE MAY ASK YOU TO CONFIRM SOME ADDITIONAL INFORMATION.

WE WILL RESPOND TO YOUR REQUEST WITHIN ONE MONTH. DEPENDING ON THE COMPLEXITY AND NUMBER OF REQUESTS, WE MAY EXTEND THIS PERIOD BY TWO MONTHS. WE MAY NOT BE ABLE TO FULFILL YOUR REQUEST, FOR EXAMPLE, IF THE PROCESSING OF YOUR PERSONAL DATA IS NECESSARY TO COMPLY WITH LEGAL OBLIGATIONS. IN ANY CASE, WE WILL INFORM YOU OF ANY EXTENSION OF OUR RESPONSE PERIOD OR A REJECTION OF YOUR REQUEST WITHIN ONE MONTH AFTER RECEIPT OF YOUR REQUEST. FURTHERMORE, YOU HAVE THE RIGHT TO FILE A COMPLAINT WITH THE PERSONAL DATA AUTHORITY.

VI. WHAT SECURITY MEASURES DO WE TAKE?

WE HAVE TAKEN APPROPRIATE TECHNICAL AND ORGANIZATIONAL MEASURES TO ENSURE A HIGH LEVEL OF SECURITY AND INTEGRITY OF YOUR PERSONAL DATA. YOUR DATA IS PROCESSED IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LAWS AND REGULATIONS AND IS PROTECTED AGAINST, AMONG OTHER THINGS, LOSS, THEFT, MISUSE, UNAUTHORIZED ACCESS, DISCLOSURE, ALTERATION OR DESTRUCTION.

THESE MEASURES INCLUDE ENCRYPTION OF PERSONAL DATA AND STORAGE ON COMPUTER SYSTEMS WITH LIMITED ACCESS, WHICH PROVIDE PROTECTION AGAINST UNAUTHORIZED ACCESS.

  • ABOUT CHILDREN UNDER THE AGE OF 16
  • OUR WEBSITE IS NOT INTENDED TO BE USED OR VISITED BY CHILDREN UNDER THE AGE OF 16. WE DO NOT KNOWINGLY COLLECT INFORMATION FROM USERS AND/OR VISITORS IN THIS AGE CATEGORY. AS SOON AS WE DISCOVER THAT WE ARE PROCESSING INFORMATION FROM A CHILD UNDER THE AGE OF 16 WITHOUT THE PARENT’S CONSENT, WE STRIVE TO DELETE THIS INFORMATION AS SOON AS POSSIBLE.

VII. What security measures do we take?

Arma may change this privacy statement from time to time. We encourage you to periodically review this privacy statement for any changes. The last update dates from december 2020.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. 

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy. 

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