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FAQ

ABOUT US 

Where are your physical stores located?
At this moment, ARMA has no physical stores. We are sold exclusively through selected retailers around the world.

Where can I buy ARMA?
You can purchase ARMA through the retailers and stores that carry our collections. Click here to see a full list of our retail locations.

Will COVID-19 affect my ARMA order?
Our top priority at ARMA is the well-being of our staff and clients. At this moment the regulations concerning the COVID-19 virus has no effect for the processing of your order.

Does ARMA offer sales online?
ARMA offers a twice annual sale starting somewhere in December and June. Click here if you would like to receive a notification when our sale starts. 

How do I sign up for the ARMA newsletter?
You can sign up for our newsletter here. 

I would like to work at ARMA. How do I apply for a position?
All available positions at ARMA will be posted here. 

How do I get in contact with ARMA?
You can reach us by sending an e-mail to customerservice@armastore.nl We are at your disposal from Monday to Friday, from 09:00 to 5:30pm CET, excluding bank holidays. 

How many collections come out every year?
Every year, we introduce two ARMA ready-to-wear collections. 

ACCOUNT

 

What is an ARMA account?
In order to place an order in our webshop we ask you to create an ARMA account. This is a personal account where you can track your orders, arrange a return and manage your newsletter subscription. 

How do I unsubscribe to the ARMA newsletter?
If you no longer wish to receive our e-mails, please head to the bottom of the last e-mail you’ve received from us. Click unsubscribe to remove yourself from our mailing list. 

I forgot my password, how do I log in?
Click ‘’Account’’ at the top right of the ARMA.store website, then click ‘’forgotten your password?’’. After entering the email address linked to your account, an email will be sent  allowing you to re-set your password. 

PAYMENT

 

What types of payment does ARMA offer?
For online purchases, ARMA accepts the following forms of payment: 

iDEAL
Mastercard
American Express
Visa
Paypal

Can I use multiple methods of payment?
At this time, we only accept one form of payment per order.

Do you accept gift cards?
At this moment, ARMA.store does not accept or sell giftcards. 

Is VAT included in the final price and how do I claim VAT back?
VAT is applied to all the product prices that are shown on the website. At this moment we do not offer any tax refund on items purchased at arma.store.

What currencies can I pay in?
EURO is the only available currency to pay in. 

SHIPPING

 

Where does ARMA.com deliver?
ARMA.store currently ships orders to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain and Sweden. 

Which shipping options are available and what are the shipping costs?
For items available for immediate purchase, we offer only one form of shipment. 

DHL Express Shipping. 

SHIPPING OPTIONS:
Region 1 (€4.95) : Netherlands, Germany Belgium, France, Italy, Luxembourg, Austria.             2-3 business days.
Region 2 (€7.95) : Greece, Portugal, Norway, Spain, Sweden, Denmark, Finland.                                                 5-7 business days. 

How do I change my shipping address?
Please reach out to us as soon as possible via the contact details at the bottom of this page.

What courier company do you ship with?
Orders from our webshop are shipped with DHL Parcel.

Are there additional costs when my order arrives
All duty and tax/VAT will be calculated and paid during checkout, so there will be no additional costs due upon delivery. If you would like more information please contact Customer Service at customerservice@armastore.nl

ORDERS

 

Can I cancel or modify my order?
Orders cannot be cancelled or modified once they have been placed. If you would like to return your item, please take a look at our returns section here

Where can I check the status of my order?/ How do I track my order?
You can track the shipment of your order via the tracking number provided by the courier. If you have an ARMA account, you can find the status of your order under ‘My orders’ in your account. 

I have not received an order confirmation.. what should I do?
The e-mail confirmation that is send after you have placed your order might take a couple of minutes to show up in your e-mail box. You could try checking your spam inbox, as the message may have been delivered there depending on your e-mail settings. If you haven’t received your confirmation e-mail after that, please get in contact with us.

RETURNS

 

How do I return an item bought on arma.store?
To file a return on online purchase, please log in to your ARMA Account. Click on ‘My Account’ to view your previous orders. Select the concerned order, click ‘Return order’ and check the boxes on the left side of the item(s) that you wish to return. Please fill in the reason of return under the items. 

After that, click on ‘Complete return’ to finalize your return. You will receive an e-mail confirmation shortly with the details of your return and the processing of your refund. 

You can now send the items back to us. Returning a product for refund or exchange is complimentary. Please use the return sticker included in your box to return the articles via a DHL Access Point.

For questions or more information, please get in touch with our Customer Service team via customerservice@armastore.nl

How do I exchange an item bought on arma.store?
If you would like to exchange an item bought online, please log in to your ARMA Account. Click on ‘My Account’ to view your previous orders. Select the concerned order, click ‘Exchange item(s)’ and check the boxes on the left side of the item(s) that you wish to exchange. Please fill in the reason of exchange under the items.

After that, click on ‘Complete exchange’ to finalize your exchange. You will receive an e-mail confirmation shortly with the details of your return and the processing of your refund. *

You can now send the items back to us. Returning a product for refund or exchange is complimentary. Please use the return sticker included in your box to return the articles via a DHL Access Point.

***Please note that for an exchange we will grant you access to a voucher code that equals the amount you paid for your item. With this code you can exchange your items by placing a new order in our webshop. Please refer to the information provided in your exchange confirmation e-mail. 

For questions or more information, please get in touch with our Customer Service team via customerservice@armastore.nl

What is your return policy?
Your order will be accepted for refund or exchange when the item is in original condition and packaging, shipped back within 14 days from the delivery date. The item(s) must return to us with original tags attached and accompanied by the receipt or return form. We will not accept any items that have been worn, washed or altered in any way. 

When will I receive my refund?
We aim to issue refunds as quickly as possible. You should receive your refund within 7-10 business days after your returned items are collected at our headquarters. 

Can I return a sale item?
Yes. Sale items can be returned under our regular return policy.

PRODUCTS/MATERIAL

 

An item is ‘out of stock’, when will it come back
Our ARMA webshop offers a selection of products that are generally all in stock. However, due to high demand it may occur that certain products are sold out occasionally. If you would like to receive an e-mail notification when products come back in stock, please click on the item in the webshop and scroll down to ‘Let me know when this item is back in stock’. Fill in the preferred details of the items (size and color) and your e-mail adress. 

How do I know my size?
Please refer to our size guide here

Are ARMA products made of real leather?
Yes. All ARMA products are made of real leather, suede or shearling. 

What leather is used to make ARMA products?
At ARMA, we use different types of leather qualities to create our collections. Our current collection exists of the following leather types: Shearling, (goat) suede and lamb leather. 

How do I treat my ARMA items?
ARMA products are made with the highest quality materials, design and craftmanship. All of our items are made from genuine leather, suede or shearling. 

Taking care of leather items is essential, as it is a material that evolves over time. Please refer to the following advice when caring for our items: 

Shearling or sheepskin: Before wearing shearling, we recommend that you treat it with a water-repellent spray. Spray it at around 30cm from the jacket on the fabric, and let it airdry after (preferably outside). When sprayed in, shearling can handle rain and snow quite well. If your coat unexpectedly becomes really wet, please shake off the excess water and blot dry with a clean towel. Please always store your shearling items hanging.

Suede: Before wearing suede items, we recommend that you treat them with a water-repellent spray. Spray it at around 30cm from the jacket on the fabric, and let it airdry after. Avoid prolonged exposure to sun- or artificial light and moisture. When storing your suede items, please use a cloth or cotton garment bag, do not use a plastic bag. Please always store your suede items hanging. 

Leather: Before wearing leather items, we recommend that you treat them with a water-repellent spray. Spray it at around 30cm from the items on the fabric, and let it airdry after. Avoid prolonged exposure to sun- or artificial light and moisture. Please always store your leather items hanging.

Stretch Leather: Stretch leather is a material we mostly use for our trousers. This is the only material that you are able to machine wash yourself. Please refer to our stretch leather washing guide here. Before wearing these items, we recommend that you treat them with a water-repellent spray. Spray it at around 30cm from the items on the fabric, and let it airdry after. Avoid prolonged exposure to sun- or artificial light and moisture.

Wool: To clean your wool items, we strongly advise you to bring them to a dry cleaning service. Please do not machine wash our wool items, as they can shrink, loosen, crack, stretch and even dissolve since the fabric is not suitable for this treatment. 

Please note that our none of our items (with the exception of stretch leather) can be machine washed. For cleaning or removing stains we advise you bring them to a professional leather specialist. Wool items can be be brought to a dry cleaner. 

Recommended water-repellent spray for our products here

How do I wash my ARMA items?
All ARMA items are made from genuine leather, suede or shearling. Products made from these materials cannot be washed in a washing machine. For cleaning or removing stains we advise you bring them to a professional leather specialist. Wool items can be be brought to a dry cleaner.

When wearing your ARMA items regularly, we advise you to hang them outside (in dry weather) once in a while to get rid of possible smell. 

Does ARMA offer an alteration service?
At this moment, ARMA does not offer an alteration or personalization service. 

Do ARMA items have a warranty?

How do I repair an ARMA item?
Please contact our customer service at customerservice@armastore.nl for questions regarding the repair process of ARMA items. 

CORPORATE RESPONSIBILITY

 

Where are ARMA products made?
ARMA chooses to work with experienced and qualified manufacturers in varied parts of the world. Most of our items are made in Turkey, where our privately owned factory is located. Here we oversee the entire production process of our collections and can we guarantee the wellbeing of our employees and factory working conditions. Other production is outsourced to manufactures in Asia.

How has ARMA committed to sustainability and responsible shopping?
ARMA is eager to implement a sustainable way of working in every aspect of our business. We are constantly searching for ways to develop products that have a lower impact on the environment.

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